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Accessibility Statement

This statement was last updated on 07.14.2026.

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Our Commitment

Pawborough, Inc. is committed to making our website (www.pawborough.ca) and our mobile app usable by everyone, including people with disabilities. We believe pet care should be accessible to every Pet Parent and Pet Care Provider, and we treat digital accessibility as part of building a quality product — not an afterthought.

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Standard We Work Toward

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA across our website and mobile app, and we are working toward the newer WCAG 2.2 standard as we grow. [DECISION — confirm whether to commit to 2.1 AA or the higher 2.2 AA.] We also design with the principles behind Ontario's Accessibility for Ontarians with Disabilities Act (AODA) in mind and are committed to meeting our obligations under it as our organization grows.

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What This Statement Covers

This statement applies to both:

  • Our website at www.pawborough.ca, and

  • The Pawborough mobile app for iOS and Android.

Accessibility Features

We build with the following in mind across our website and app:

  • Screen reader support: We work to make our app compatible with VoiceOver (iOS) and TalkBack (Android), and our website compatible with common screen readers, so that content and controls are announced clearly.

  • Resizable and readable text: We support system text-size settings (such as Dynamic Type on iOS) and resizable text on the web, so you can enlarge text without breaking layout or losing content.

  • Colour and contrast: We design for adequate colour contrast, and we avoid relying on colour alone to convey meaning.

  • Clear labels and structure: Buttons, form fields, and interactive elements are labelled and described so they can be understood and operated with assistive technology.

  • Alternative navigation: We work to support keyboard navigation on the web and switch control / external keyboard use on mobile, so the Service can be operated without a mouse or precise touch.

  • No rapid flashing: We avoid content that flashes rapidly, which can affect people with photosensitivity.

  • Meaningful alternatives: We aim to provide text alternatives for non-text content, and to provide information in an accessible format on request.

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Ongoing Work and Known Limitations

Accessibility is an ongoing process, not a one-time task. As we prepare for launch and continue to add features, some areas may not yet fully meet our target standard. We are actively testing and improving, and we prioritize accessibility fixes as part of our regular work. If you run into a barrier, telling us about it directly helps us fix it faster — see below.

Feedback, Requests, and Help

If you find an accessibility barrier on our website or in our app, need information in an accessible format, or would like assistance using the Service, please contact us. We welcome your feedback and treat it seriously.

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Pawborough, Inc. Email: hello@pawborough.com Phone: 647.354.1729

We aim to respond to accessibility feedback and requests within [DECISION — e.g. 5 business days], and to work with you to provide the information or support you need.

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Updates to This Statement

We will update this statement as our website and app evolve and as our accessibility efforts progress, and we will revise the "Last Updated" date accordingly.

Third-Party Content

Parts of the Service rely on third-party providers — for example, Stripe for payments, Apple and Google for sign-in, and embedded maps. While we choose reputable providers and do our best to integrate them accessibly, we don't control their underlying accessibility. If you encounter an accessibility issue specific to a third-party service, we'd still like to hear about it, and we may also suggest contacting that provider directly.

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