Safety Guidelines
🐾 1. Meet & Greet First
Before your first walk or sit, schedule a quick meet-up. It builds trust, lets pets sniff things out, and ensures everyone's a good match. Think of it as a “pawshake agreement.”
🔐 2. Secure the Handoff
Always double-check leashes, collars, and handoffs. Pets should be securely leashed before doors open, and handovers should happen in a calm, contained space. No surprises, no escapes.
📋 3. Know Their Quirks
Every pet has a personality. Use the Pawborough app to list (and read) key details—like triggers, allergies, or if Max goes full gremlin around squirrels. Knowledge prevents chaos.
🐶 4. Stay in the Safe Zone
Stick to pre-approved walking areas and avoid off-leash zones unless noted otherwise. Safety > scenic detours. And yes, this includes skipping that tempting shortcut through the dog park if it’s not part of the plan.
📱 5. Keep Connected
Emergencies are rare—but always be ready. Keep your phone charged, location sharing on, and check in through the app when you arrive, start, and finish. Peace of mind is a few taps away.
Emergency Assistance
Get immediate help if something unexpected happens during a walk, sitting, or visit — fast support is only a tap away.
Safety Guidelines
Learn best practices for pet care, secure handoffs, and safe interactions to keep every experience smooth and stress-free.
Reporting Issues
Easily report concerns about pets, people, or situations so we can take swift action and maintain a trusted community. Lost Paws bet board.
Frequently Asked Questions
Find clear answers to common questions about using the app, safety procedures, and what to do in different scenarios.
🚨 Reporting Issues
Easily report any concerns involving pets, people, or unusual situations—your voice helps keep Pawborough safe and strong. Whether it’s a minor mix-up or a serious matter, we’ll step in swiftly.
🚑 Emergency Assistance
When things get serious, don’t hesitate—knowing who to contact can make all the difference.
🐾 Veterinary Emergency
Toronto Veterinary Emergency Hospital
21 Rolark Drive, Scarborough, ON M1R 3B1
📞 416-247-8387
📠 Fax: 416-287-3642
🚔 Police (Non-Emergency)
For property damage, theft, or other non-urgent police matters:
📞 Toronto Police Non-Emergency Line: 416-808-2222 (Available 24/7)
🐕 Bites & Dangerous Pets
Report aggressive animals or unsafe behavior:
📍 Within Toronto: 311
📍 Outside city limits: 416-392-2489
📧 Email: 311@toronto.ca
📞 TTY: Use 711
🚨 Life-threatening or urgent danger? Always call 911.
Keep yourself, the pets, and the public safe—when in doubt, don’t wait it out.
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How does Pawborough work?Pawborough connects pet parents with local, trusted dog walkers and cat sitters—on demand. Think of it like a rideshare, but for your pet’s care. You book, they walk or visit, and everyone gets updates in real time.
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Is Pawborough available in my neighborhood?We’re proudly starting in Scarborough, right around the Town Centre, and growing outward. If you’re nearby, chances are we’re already in your area—or we’re coming soon.
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How do I become a dog walker or cat sitter?Sign up through our provider form, upload your documents, tell us about your experience, and set your availability. Once your background check clears, you’re ready to start earning!
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Is it safe to hire someone through Pawborough?Yes—every care provider is vetted and background-checked. Plus, pet parents can view reviews, ratings, and availability before booking. We’re all about peace of mind.
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What services are offered and how long are they?We offer 15, 30, and 60-minute pet care sessions. The 15-minute option is a quick drop-in (perfect for cats), while 30 and 60 minutes offer full walks, visits, or playtime.
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Is Pawborough insured?Yes, Pawborough is fully insured to protect the person providing care, the pet being cared for, and the place where care happens. Whether it's a walk around the block or a visit inside your home, our coverage is designed to give everyone peace of mind. On top of that, our platform uses secure technology to keep your personal and payment information protected at every step.